AREV Project Launches New Support Tools for Victims of Crime

23.01.2024 | 13:06

Being a victim of crime can be a difficult experience. The AREV Project launches new support tools that will help victims understand the impact of what happened to them, their needs and their options in the aftermath of a crime.
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Difficult and technical information from different professionals, a labyrinth of existing support services, complex judicial procedures: these are just a few of the challenges individuals affected by crime can face. In response to this, the AREV project has developed two tools – the self-assessment questionnaire and the victim’s journey – to provide clear information and guidance to navigate existing support services and the criminal justice system.

Self-assessment Questionnaire

This tool is specifically designed to target victims and potential victims who may not readily identify as such or realize they have fallen victim to crime. Recognizing the difficulty these individuals face in reaching support services, the self-assessment questionnaire aims to facilitate self-referral. It achieves this by identifying respondents’ needs, as well as giving personalized advice and appropriate instructions based on the specific answers provided during the questionnaire completion process.

Victim's Journey

Navigating criminal justice proceedings can be overwhelming for victims of crime. This tool is designed to assist individuals in understanding the different stages of the proceedings (e.g. filling a complaint, interrogation by police, attending a trial, etc.), identifying the stakeholders involved (e.g. police, prosecutors, judges, etc.), and recognising their roles towards victims in this process. The Victim's Journey provides a comprehensive overview of key information, including explanations of existing victims' rights and available support services at each step of the victim's journey—from the occurrence of the crime to the court proceedings.

Key Features of AREV's New Tools:

  • Personalised Guidance: The tools offer advice based on individual responses, tailoring information to personal needs.
  • Comprehensive Understanding: Individuals gain insights into the impact of what has happened on their lives, enabling informed decision-making.
  • Empowerment Through Knowledge: By improving knowledge and familiarity with the  criminal justice procedures, the tools empower victims to take part in their journey towards justice.

The AREV project team encourages individuals affected by crime to explore these tools and discover how they can be beneficial for them. For more information and access to the tools, please visit

The AREV (Advancing Rights of Estonian Victims) project aims to enhance the rights of Estonian victims by developing and strengthening the protection and support processes of victims of crime in the country. This project has been implemented by Victim Support Europe and the Ministry of Justice of Estonia, with the financial support of the Structural Reform Support Programme (DG REFORM) of the European Union.

Where can I get help?

  • If your life is in danger, call 112 immediately. You can submit a report to the police online.

  • The Social Insurance Board's victim assistance crisis line 116 006 offers crisis counseling around the clock. From abroad, call +372 614 7393. From the victim assistance website, you can get advice via text chat, among other things.

  • You can get emotional support from the Social Insurance Board's emotional support and spiritual care phone number 116 123 every day between 10 a.m. and midnight. Lifeguards are available on the same line from 16:00 to 24:00.

  • Child helpline of the Social Insurance Board 116 111. The same number can be used to report a child in need of help. You can chat with a Lasteabitelefon consultant on the website or by writing to the address [email protected].
  • Help is also available for perpetrators of violence. Counselors at the Social Insurance Board's non-violence support line 660 6077 provide support, offer a safe and non-judgmental hearing and teach skills to prevent violent behavior.
  • If necessary, contact women's support centers, you can find the contacts on the website of the Social Insurance Board.

Andri Küüts

Public Relations Advisor